Everything You Need in One Platform
Comprehensive tools to manage every aspect of your after-sales service operations
Customer Management
Comprehensive customer profiles with contact information, service history, and communication logs.
- Complete customer database
- Service history tracking
- Contact management
- Customer communication logs
- Customer feedback collection
- Customer categorization
Product & Serial Tracking
Track all products, serial numbers, warranties, and product-specific service requirements.
- Product catalog management
- Serial number tracking
- Warranty management
- Product specifications
- Service manuals
- Parts compatibility
Job Request Management
Complete job lifecycle management with SLA tracking and automated escalations.
- Job creation and assignment
- SLA monitoring
- Status tracking
- Automated escalations
- Priority management
- Job scheduling
Technician Dispatch
Intelligent technician assignment with GPS tracking and route optimization.
- GPS tracking
- Route optimization
- Real-time location sharing
- Skill-based assignment
- Availability management
- Performance tracking
Spare Parts Management
Inventory management with automated reordering and supplier integration.
- Inventory tracking
- Automated reordering
- Supplier management
- Parts usage analytics
- Cost tracking
- Stock alerts
AMC & Warranty Management
Comprehensive contract management with automated renewals and alerts.
- Contract management
- Renewal alerts
- Service scheduling
- Revenue tracking
- Contract analytics
- Automated billing
Field Service Excellence on Mobile
Empower your technicians with powerful mobile capabilities for on-site service
Mobile Application
Full-featured mobile app for technicians and field staff.
- Offline capability
- Job management
- Customer data access
- Photo capture
- Digital signatures
- Real-time sync
Barcode & QR Scanner
Scan product serial numbers and generate service reports.
- QR code scanning
- Barcode recognition
- Asset identification
- Quick data entry
- Serial number lookup
- Product verification
Photo Documentation
Capture and attach photos to service reports.
- Before/after photos
- Damage documentation
- Work progress images
- Automatic tagging
- Cloud storage
- Image compression
Intelligent Automation
Automate routine tasks and focus on what matters most - customer satisfaction
Smart Notifications
Automated alerts and notifications across multiple channels.
- Email alerts
- SMS notifications
- WhatsApp messages
- Push notifications
- Custom triggers
- Escalation alerts
Automated Scheduling
Smart scheduling based on technician availability and customer preferences.
- Auto-scheduling
- Calendar integration
- Appointment reminders
- Reschedule management
- Resource optimization
- Conflict resolution
Workflow Automation
Automate repetitive tasks and streamline processes.
- Custom workflows
- Task automation
- Status updates
- Assignment rules
- Approval processes
- Integration triggers
Data-Driven Insights
Make informed decisions with comprehensive analytics and reporting
Advanced Analytics
Comprehensive reporting and business intelligence.
- Performance dashboards
- Custom reports
- Trend analysis
- KPI tracking
- Revenue analytics
- Export capabilities
Performance Metrics
Track and analyze team and business performance.
- Technician performance
- Response times
- Resolution rates
- Customer satisfaction
- Revenue metrics
- Efficiency tracking
Business Intelligence
Data-driven insights for strategic decision making.
- Predictive analytics
- Forecasting
- Cost analysis
- Profitability reports
- Market insights
- Growth tracking
Seamless Connectivity
Connect with your existing tools and systems for unified operations
API & Integrations
Seamless integration with existing business systems.
- REST API
- Webhook support
- Third-party integrations
- Data synchronization
- Custom connectors
- Real-time updates
Communication Hub
Centralized communication with customers and team members.
- Multi-channel messaging
- Chat integration
- Voice calls
- Video conferencing
- Message templates
- Communication logs
Data Management
Secure data storage with backup and recovery options.
- Cloud storage
- Data backup
- Recovery options
- Data migration
- Import/export
- Data validation