Trusted by 150+ after-sales teams in India

Service Request Management Software for After-Sales Teams — Aftersale CRM

One platform to intake customer requests, dispatch technicians, enforce SLAs, and manage AMC contracts—from first ticket to resolution.

Request intakeTechnician dispatchSLA automationAMC tracking
  • No credit card
  • Free plan
  • Cancel anytime

150+

Active Users

5000+

Jobs Completed

99.9%

Uptime

24/7

Support

Trusted by 150+ businesses across India

Home Appliances
250+ clients
Electronics Repair
180+ clients
HVAC Services
120+ clients
IT Equipment
90+ clients
Industrial Equipment
75+ clients
Medical Devices
45+ clients
🛠️ Comprehensive Solutions

Complete Service Request Management in One Platform

Aftersale CRM works as a service request management system for after-sales teams. Capture customer requests, assign technicians, track SLAs, and manage the full request lifecycle from submission to resolution.

Core capabilities of Aftersale CRM for field service and after-sales operations

Customer Management

Centralized customer profiles with complete interaction history and automated communication workflows.

Product & Serial Tracking

Real-time inventory management with barcode scanning and automated warranty tracking capabilities.

Service Request Management & SLA Automation

Manage the full service request lifecycle with intelligent routing, predictive SLA management, and automated escalation from submission to resolution.

Technician Dispatch & GPS Routing

AI-powered route optimization with real-time tracking and dynamic technician assignment algorithms.

Spare Parts Inventory

Predictive inventory management with automated reordering and supplier integration capabilities.

AMC & Warranty Management

Automated contract management with proactive renewal notifications and revenue optimization insights.

Explore all features
⚡ Simple Process

Customer Request Management Workflow

Our request management process helps teams receive, route, assign, track, and close service requests faster.

Streamlined service request management process from request to completion in 4 simple steps

1

Customer Request Management

Customers submit service requests via mobile app, web portal, or phone call—captured in one request management system

2

Intelligent Assignment

AI automatically assigns technician based on skills, location, and availability

3

Real-time Tracking

Track technician location, job status, and communicate with customers

4

Completion & Feedback

Job completion with digital signature, photos, and customer feedback

Average resolution time: 2.5 hours
150+
Active Users
5000+
Jobs Completed
99.9%
Uptime
24/7
Support
💬 Customer Stories

What Our Customers Say

Real results from real businesses using Aftersale CRM

"Aftersale CRM has revolutionized our service operations. We've reduced response times by 60% and our customer satisfaction scores have never been higher."
Rajesh Kumar, Operations Manager at TechServ Solutions
Rajesh Kumar
Operations Manager
TechServ Solutions
📱 Mobile First

Field Service Excellence in Your Pocket

Empower your technicians with our powerful mobile app designed for field service operations.

Offline mode for uninterrupted service (Coming Soon)
Real-time push notifications
Integrated barcode scanner
OTP verification for service requests
Photo documentation
GPS tracking and navigation (Coming Soon)
Aftersale CRM mobile app interface showing field service management features
💰 Simple Pricing

Choose Your Perfect Plan

Start free and scale with flexible pricing that grows with your business

Free Forever

₹0/month
  • 10 Jobs / Month
  • Unlimited customers
  • Unlimited products
  • Unlimited technicians
  • Customer Feedbacks
  • AMC Management
  • Whatsapp & Email Alerts
  • Mobile App

Starter

₹5,000/month
  • 100 Jobs / Month
  • Unlimited customers
  • Unlimited products
  • Unlimited technicians
  • Customer Feedbacks
  • AMC Management
  • Whatsapp & Email Alerts
  • Mobile App
Most Popular

Business

₹20,000/month
  • 500 Jobs / Month
  • Unlimited customers
  • Unlimited products
  • Unlimited technicians
  • Customer Feedbacks
  • AMC Management
  • Whatsapp & Email Alerts
  • Mobile App

Enterprise

₹40,000/month
  • 2000 Jobs / Month
  • Unlimited customers
  • Unlimited products
  • Unlimited technicians
  • Customer Feedbacks
  • AMC Management
  • Whatsapp & Email Alerts
  • Mobile App

No credit card required for free plan • No setup fees • Cancel anytime

❓ FAQs

Frequently Asked Questions

Everything you need to know about Aftersale CRM

With Aftersale CRM's Service Request Management module, you can track every service request from creation to completion with real-time status updates, GPS tracking of technicians, and automated customer notifications.
Our mobile app provides offline functionality, barcode scanning, digital signatures, photo capture, parts ordering, and real-time synchronization with the main system for complete field mobility.
The AMC management system automatically tracks contract dates, sends renewal reminders, manages service schedules, and provides revenue analytics to optimize your annual maintenance contract operations.
Yes, Aftersale CRM offers comprehensive API access and pre-built integrations with popular ERP, accounting, and communication platforms to seamlessly connect with your existing workflow.
We implement enterprise-grade security with ISO 27001 compliance, GDPR adherence, encrypted data transmission, regular security audits, and role-based access controls to protect your sensitive information.
Aftersale CRM is built primarily for after-sales and field service teams managing customer equipment requests. Teams that handle internal IT tickets alongside customer service work can use the same request management workflow for intake, assignment, SLA tracking, and resolution—without positioning Aftersale as a full ITSM suite.
Yes. Our request management process covers receive → route → assign → track SLA → resolve → close. You can configure stages for customer requests, technician dispatch, parts usage, and completion sign-off—aligned with common service request management process flows used in after-sales operations.

Ready to Streamline Service Request Management for Your After-Sales Team?

Join 150+ businesses that trust Aftersale CRM to deliver exceptional customer experiences

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Cancel anytime
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Aftersale CRM | Service Request Management Software for After-Sales Teams